Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Our minimum order quantity is 10 PCS per product. This applies to all categories — laptops, desktops, all-in-ones, monitors, parts, and accessories. You can mix different models within the same order.

Question 2

Do you ship worldwide?

Accepted Answer

Yes, we ship to every country in the world via air, sea, or land. We have continuous shipping routes to 14 active countries including UAE, Saudi Arabia, Iran, Iraq, Oman, Yemen, Jordan, Syria, Egypt, Afghanistan, Pakistan, India, Kenya, and Sudan. Shipping cost is paid by the customer unless we agree on a Door-to-Door deal in advance.

Question 3

How long does shipping take?

Accepted Answer

Shipping times vary by destination. Saudi Arabia: 6-8 business days. Iran: 20-35 days (depending on volume and product type). Other countries vary by shipping method (air, sea, or land). Customs and import duties at the destination are the customer's responsibility unless specified in the pro-forma invoice.

Question 4

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods: Cash (in Dubai/Sharjah), Bank Transfer (including local accounts in Iran for Toman/Rial), and USDT Cryptocurrency. Accepted currencies: AED, USD, IRR, IRT (Toman), USDT, SAR.

Question 5

Do your products come with warranty?

Accepted Answer

Yes. All our products come with quality assurance. Issues caused by manufacturing defects are covered. Customer is responsible for shipping costs in case of return. We only sell Grade A++ and A+ products — every unit is tested before shipping.

Question 6

What grades of products do you sell?

Accepted Answer

We only stock Grade A++ and A+ refurbished products. We do not sell Grade B, Grade C, broken, or repair-grade items. Every product passes our quality check before being added to our inventory.

Question 7

Can I get a pro-forma invoice with shipping cost?

Accepted Answer

Yes. We provide pro-forma invoices with shipping cost calculations for any of the 14 countries we ship to. Contact us with your order details and destination, and we'll send you a detailed quote.

Question 8

What languages does your support team speak?

Accepted Answer

Our support team speaks English, Arabic, and Persian. We are available 7 days a week, from 10 AM to 12 AM (UAE time). We do not close for holidays — including weekends, religious holidays, and national holidays.

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