60-Day Hardware Warranty on Every Refurbished Computer We Ship

Every refurbished laptop, desktop, monitor and server we ship carries a 60-day hardware warranty that starts the day your order arrives — not the day it leaves Sharjah. If a unit fails from a defect we missed, we send a replacement at our cost, with no return shipping and no paperwork. Below is the full policy, the 9 checks every unit passes first, and how to claim in three steps.

Warranty at a Glance

If you only read one section, read this table. It is the entire policy in twelve rows, and it answers the questions buyers ask before placing a first wholesale order.

The rest of this guide explains the why behind each row — and how our quality control process is built to make sure you rarely need to use the warranty at all. New to bulk refurbished buying? Our wholesale buying guide covers grading, MOQ and pricing first.

What Does the 60-Day Warranty Actually Cover?

The warranty covers any hardware defect that existed at the time of shipping but slipped past our quality control. In plain terms, that is the working core of the machine:

• CPU — processor failure or thermal faults that are not the result of user handling
• RAM — memory errors and intermittent faults that surface after deployment
• Storage drives — SSD and HDD failures, firmware faults, SMART errors
• Motherboard — power-delivery faults, dead chipsets, failed USB or video controllers
• Display panel — new dead pixels, backlight failure, inverter faults
• Ports and wireless — USB ports, Wi-Fi and Bluetooth modules, audio jacks, card readers

It does not cover three things, and we are upfront about them:

• Cosmetic wear — light scratches are normal on refurbished stock and are already priced into the grade you chose
• Software — OS corruption, driver conflicts, or malware that appears after delivery
• Accessories — adapters, bags or peripherals bundled as separate line items

Coverage applies across every category in our product catalog: laptops, desktops, all-in-ones, monitors, servers, switches and parts. There is no category carve-out and no fine print that quietly excludes a product line.

Why On-Site Buyers Get 15 Days and Shipped Orders Get 60

We run two warranty windows, and the difference is deliberate rather than arbitrary.

Transit Damage vs Hardware Defect: Who Is Responsible?

This is the single most common question we get, and the line between the two is clean.

Physical damage during shipping — a cracked screen, a dented chassis, a snapped hinge from rough handling — sits with the cargo insurance that covers every shipment. Insurance is required on all international orders; full terms are on our shipping page. If you opted out of insurance in writing, that transit risk moves to you.

A hardware defect on a physically perfect unit — a laptop that boots fine but loses a RAM module after three weeks, a monitor whose backlight dies in month two — is entirely ours under the 60-day warranty.

The No-Return Replacement Promise

When the fault is clearly ours — something we missed in quality control, or a latent defect that only shows itself in use — we ship a replacement at our expense. The process is built to keep your business moving:

• You keep the defective unit. We do not make you ship hardware back across borders. Strip it for parts, recycle it, or set it aside — your decision.
• Verification is a 30-second video. Show the fault on camera and we confirm the claim within 24 hours. No ticket queues.
• Replacement rides your next batch. If you order on a schedule, the replacement goes out with your next shipment at no extra freight.

This is not a slogan written for a landing page. It is a standing term written into every invoice and sales agreement we issue — so you can read it in black and white before you commit to a first order.

When a Claim Will Be Declined

Transparency runs both ways. These are the situations where a warranty claim does not stand:

• Broken seals or an opened chassis before you coordinate with us. Need to open a unit? Message us first so we can document it.
• Drops, liquid, or power-surge damage. These are environmental, not manufacturing, faults.
• Software issues — OS corruption, driver conflicts, malware. Every unit ships with a clean Windows install; what happens afterward is outside our control.
• Buyer-side component tampering. Upgrading RAM or SSD yourself is welcome and changes nothing. Desoldering, BGA reflow, or stripping shielding does void coverage.
• Claims filed after the window closes — 15 days on-site, 60 days shipped. The dates are firm.

Not sure which side of the line your case falls on? Send the details through our contact page — every case is reviewed individually before any decision.

How We Pack So the Claim Never Happens

The cheapest warranty claim is the one that is never filed. Most of that battle is won in the packing bay, where transit is the single biggest risk to a refurbished unit. Every shipment leaves with:

• Industrial bubble wrap and EPE foam corners — each unit cushioned on all six sides
• Double-wall corrugated cartons — minimum 5-ply for international freight, rated for container stacking pressure
• Dividers between every unit — no screen rests against another keyboard, so vibration cannot grind two units together
• Insurance on every shipment — waived only on a written opt-out, which we strongly advise against

Full packing, transit-time and insurance detail lives on the shipping and logistics page, and accepted payment methods are on the payment terms page.

The 9 Quality Checks Behind Every Unit

Before a single machine reaches the packing bay, it clears a 9-stage inspection. This is a documented procedure, not a glance under the lid, and it runs between 30 minutes and 2 hours per unit depending on the device.

1. Visual inspection — chassis, display, keyboard and every port checked; cosmetic grade (⁦A++⁩, ⁦A+⁩, A or B) assigned.
2. POST & BIOS health — power-on self-test verified, BIOS/UEFI checked for correct config and no password locks.
3. CPU stress test — 20 minutes at sustained full load while we watch temperatures for any thermal throttling.
4. Full RAM scan — a MemTest86 full-address sweep, roughly 45 minutes per 16 GB stick, to catch the intermittent errors short tests miss.
5. Storage health — SMART read plus a bad-sector scan on every SSD and HDD; worn drives are swapped before shipping.
6. Battery & charger — cycle count, health percentage and adapter wattage verified. Laptop batteries under 70% health get a new cell. Desktops and monitors skip this stage.
7. Display panel — dead and stuck pixels, brightness uniformity and backlight bleed checked against calibration screens.
8. Connectivity — Wi-Fi 5/6, Bluetooth, every USB port, the audio jack and the card reader tested with real peripherals.
9. OS install & drivers — clean Windows install, licence activation where applicable, full driver bundle; the unit boots ready to use.

How to File a Claim in 3 Steps

If something does slip through, the claim path is short by design — no ticket numbers, no hold music, no runaround.

1. Record a 30-second video showing the fault. Power the unit on, demonstrate the failure, and capture the serial-number sticker if you can.
2. Send it with your order number by email to [email protected] or through our contact page, plus one line describing the problem.
3. Get a decision within 24 hours. Once approved, the replacement ships with your next batch or as a standalone parcel.

That is the whole process. No return freight, no forms — most claims close within 48 hours of the first message.

Frequently Asked Questions

Policy & Buying Resources

The warranty does not stand alone — it works alongside our shipping, payment and returns terms. These pages give you the complete picture before you order:

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